1. About these terms
These Terms & Conditions govern your use of the VYRA website and any enquiry, reservation or purchase arranged through VYRA. By using the site or submitting an order or enquiry, you agree to these terms. If mandatory consumer law in your jurisdiction provides greater rights, those rights continue to apply.
2. Orders and enquiries
Submitting an enquiry, request or order does not by itself guarantee acceptance or availability. A binding sale is formed only when VYRA confirms the product, price, payment terms and fulfilment in writing. You are responsible for providing complete and accurate contact, delivery and payment information.
3. Diamonds, certificates and product information
We take reasonable care to present diamond specifications, grading reports, images and descriptions accurately. Natural diamonds may display visual characteristics differently depending on lighting, photography and screen settings. Where a GIA or IGI report is supplied, the independent grading report is the primary reference for the graded characteristics shown on that report.
4. Pricing, taxes and availability
Prices, quotations and stock availability may change until an order is confirmed. If a pricing, description or availability error is discovered, we may contact you with corrected information before accepting the order. Taxes, customs duties, shipping and insurance may vary by destination and will be communicated where applicable.
5. Payment and verification
VYRA may request identity, billing or transaction information that is reasonably necessary for fraud prevention, legal compliance or secure fulfilment. Payment methods and timing are confirmed during the order process. We do not ask customers to send payment-card credentials through the general enquiry form.
6. Delivery and collection
Delivery or collection arrangements are agreed for each confirmed order. High-value shipments may require secure courier handling, identification and signature on delivery. Estimated delivery dates are not guaranteed where delays arise from carriers, customs, security checks or events outside our reasonable control.
7. Returns and refunds
Returns are governed by our Return Policy. Bespoke, altered, engraved, resized or otherwise personalised goods may not be returnable except where required by applicable law or where the goods are defective or not as agreed.
8. Website use and intellectual property
Website content, design, branding, images and text are owned by or licensed to VYRA and may not be copied, scraped, republished or commercially exploited without permission, except where applicable law allows it. You must not interfere with the site, attempt unauthorised access, introduce malicious code or use automated extraction tools in a way that harms the service.
9. Third-party services
The website may link to grading laboratories, couriers or other third-party services. Those services are governed by their own terms and policies. A link does not make VYRA responsible for third-party content or systems.
10. Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, VYRA is not responsible for indirect or consequential losses arising from use of the website, delays outside our reasonable control, or reliance on third-party services.
11. Changes and severability
We may update these terms from time to time. Changes apply from the date published and do not retrospectively alter an already confirmed order unless required by law or agreed with you. If one provision is unenforceable, the remaining provisions continue to apply.
12. Contact
For questions, complaints or customer-service requests, contact VYRA at Ankurjain@yahoo.com. You may also contact us on +91 83778 88642. VYRA operates from India with European access in Brussels.