1. Information we collect
When you use VYRA or submit an enquiry, we may collect information you provide such as your name, email address, phone number, address, message, diamond or certificate reference and enquiry type. Our hosting environment may also process technical information such as IP address, browser/device data, timestamps and security logs.
2. How we use information
- To respond to enquiries and communicate about diamonds, appointments, orders or after-sales support.
- To process and fulfil confirmed transactions.
- To protect the website, prevent fraud and maintain records.
- To comply with legal, tax, regulatory or security obligations.
- To improve the website and understand aggregate usage where analytics are enabled.
3. WhatsApp and email notifications
Form submissions may generate internal email and WhatsApp alerts so the VYRA team can respond promptly. The notification may include the details you submitted and the relevant diamond or certificate reference. Messaging providers may process this information according to their own privacy terms.
4. Cookies and similar technologies
The website may use strictly necessary browser storage or cookies required for core functionality and security. If analytics, marketing or third-party cookies are enabled in the future, VYRA will use them in accordance with applicable consent requirements. You can also control or delete cookies through your browser settings.
5. Sharing and processors
We may share information with service providers only where reasonably necessary to operate the website, communicate with you, process a transaction, deliver an order, prevent fraud or comply with law. These may include hosting, email, messaging, payment, logistics and professional service providers.
6. International processing
Because VYRA serves customers across regions and has European access in Brussels, information may be processed in countries different from your own. Where required, we use appropriate safeguards for such transfers.
7. Retention and security
We retain personal information only for as long as reasonably needed for the purpose collected, customer service, legitimate business records or legal obligations. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or a copy of personal information held about you. You may also withdraw consent where processing is based on consent. Some records may need to be retained where required by law.
9. Contact
For privacy questions or requests, email Ankurjain@yahoo.com. Please include enough information for us to identify and respond to your request.