1. Scope

This policy applies to eligible VYRA products purchased through a confirmed order. Your mandatory consumer rights under applicable law are not limited by this policy.

2. Return request window

Unless different terms were agreed for a particular order, please contact VYRA within 14 days of delivery if you wish to request a return. The item should then be returned promptly using the secure return instructions provided by VYRA.

3. Return condition

Eligible items must be unworn, unused, unaltered and in their original condition, with the original packaging, invoice and all accompanying grading or authenticity certificates. For high-value items, VYRA may require insured and trackable return handling.

4. Non-returnable items

Except where applicable law requires otherwise or an item is defective or not as agreed, we may not accept returns of bespoke, engraved, resized, altered, personalised or specially sourced products, or products that have been worn, damaged or returned without their accompanying certificate.

5. Inspection and refunds

Returned products are inspected before a refund is approved. Where a return is accepted, the refund is normally made to the original payment method. Reasonable deductions may be made where permitted by law if the product’s value has been reduced by handling beyond what is necessary to inspect it.

6. Faulty, damaged or incorrect items

If an item arrives damaged, is not the item confirmed in your order, or appears defective, contact us as soon as possible and retain the packaging and supporting documents. We will review the matter and provide the appropriate remedy required by the circumstances and applicable law.

7. Return shipping and risk

Do not send a high-value diamond or jewellery item without first receiving return instructions from VYRA. Where VYRA arranges a secure insured return, follow the packaging and courier instructions provided. Unauthorised or inadequately insured returns may remain at the sender’s risk to the extent permitted by law.

8. Exchanges

Direct exchanges are subject to stock availability and may be handled as a return followed by a new order. Any price difference will be confirmed before the replacement order is finalised.

9. How to request a return

Email Ankurjain@yahoo.com with your name, order or invoice reference, item details and reason for the request. You may also contact VYRA on +91 83778 88642. Do not include payment-card details in your message.